Due to the nature of research-use-only laboratory products, Purevale Peptides cannot accept returns once items have been shipped and opened. For hygiene, safety, and quality control reasons, any opened, used, or tampered products are not eligible for return or resale.

Customers are responsible for ensuring all order details, including product selection and delivery address, are correct before completing checkout. If your order arrives damaged, incorrect, or there is a delivery-related issue, you must contact Purevale Peptides support immediately. Items should not be returned without prior approval. All issues must be reported within 7 days of delivery and supported with clear photographic or video evidence, including the condition of the sealed packaging before opening where applicable.

Refunds & Replacements
Purevale Peptides may offer a refund or replacement only in verified cases such as damaged goods in transit, incorrect items received, or confirmed courier-related delivery failure. Lost parcels may also be reviewed after completion of a courier investigation. Each case is assessed individually in line with applicable consumer protection standards and internal verification procedures. Refunds or replacements will not be issued if more than 7 days have passed since delivery, if incorrect address details were provided, if parcels were refused or uncollected, or if items have been opened, used, or altered in any way.

Missing or Damaged Items
All orders are securely packaged to ensure integrity during transit. If a missing item is reported, proof must be provided showing the unopened and sealed package, including visible shipping labels. Once packaging has been opened or tampered with, verification is no longer possible and claims cannot be processed. Due to fraud prevention controls, supporting evidence such as clear images or video of the unboxing process may be required for validation.

Important Conditions
Claims must be submitted within 7 days of delivery. Items must remain in original sealed condition until the issue is reviewed. Courier investigations may be required for lost or delayed parcels, and refunds or replacements cannot be processed while investigations are ongoing. For support, contact: support@ashenixc.lonult1.hostarmada.net